1. General Information

 Product availability determines the acceptance of all orders. In the event that an item is out of stock when you place your order, we will notify you promptly.

2. Delivery Time

 Once you have placed your order, we will provide you with an estimated delivery time. Please note that delivery times are estimates and begin from the date of the order.

 The provided delivery times are for guidance purposes only and are subject to the acceptance and approval of your order.

 We strive to fulfill your order within [4-6] business days from the date of your order.

3. Returns

 You have the right to return your order within 7 days of receiving the goods, with shipping fees applied in both directions, under the following conditions:

  •  The product is defective, damaged, or differs from the one you ordered (the product must be in its original condition, unassembled, unused, and returned in its original packaging).
  • If the product has been misused or used in a manner unintended, it will not be considered damaged or defective.
  • All returns require pre-approval on a case-by-case basis.
  • Please report any shortages or damages within 24 hours of receiving your merchandise in writing via WhatsApp at +966 59 603 5446 , providing a detailed explanation along with attached photos.
  • Ensure that you inspect your order before signing on the package.
  • Any approved returns will be shipped back to us free of charge using our courier service.
  • If it is later determined that the returned merchandise is not defective or damaged, the customer will be responsible for all shipping costs.

4. Shipping Costs

Free delivery is available for purchases with an order value of SAR 100 or more. For purchases below SAR 100, the delivery fee will be determined upon finalizing your order.

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